Privacy Policy

1. Introduction

ZYS Botanicals (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, purchase our products, or interact with our services. We comply with applicable data protection laws, including GDPR (EU & UK) and CCPA (California, USA).

2. Information We Collect

We may collect the following types of personal information:

  • Contact information: name, email address, phone number, and company information.
  • Transaction information: order details, payment information, and delivery addresses.
  • Website usage data: IP addresses, browser type, pages visited, and browsing patterns.
  • Marketing preferences: subscription choices and communication preferences.

3. How We Use Your Information

We use your data for the following purposes:

  • Processing orders and providing customer support.
  • Managing our business operations, including inventory, logistics, and accounting.
  • Communicating updates, promotions, or relevant information (only with your consent).
  • Complying with legal obligations and preventing fraud.
  • Improving our website and services through analytics and user feedback.

4. Legal Basis for Processing (GDPR)

Under GDPR, we process personal data based on:

  • Your consent.
  • Performance of a contract.
  • Compliance with legal obligations.
  • Legitimate business interests, provided your rights are not overridden.

5. Your Rights (GDPR)

If you are an EU/UK resident, you have the right to:

  • Access your personal data.
  • Request correction or deletion of your personal data.
  • Object to or restrict processing.
  • Withdraw consent at any time.
  • Receive your data in a portable format.

6. Your Rights (CCPA)

If you are a California resident, you have the right to:

  • Request access to personal information collected about you.
  • Request deletion of personal information.
  • Opt out of the sale of your personal information.
  • Non-discrimination for exercising your privacy rights.

To exercise your rights under GDPR or CCPA, please contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance website functionality, analyze traffic, and improve user experience. You can manage cookie preferences through your browser settings or our Cookie Policy.

8. Data Sharing

We do not sell your personal information. We may share data with trusted service providers, logistics partners, or legal authorities when required by law.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, or destruction.

10. International Transfers

If your data is transferred outside your country, we ensure it is protected according to applicable data protection laws, including GDPR requirements for data transfers.